Find answers to your questions about Proton Drive. How can we help you?
Proton Drive FAQ</a></li><li><a href=https://proton.me/"/support/setup-drive-business/">Setting up Proton Drive for your business</a></li><li><a href=https://proton.me/"/support/more-storage-proton-drive/">How do I get more storage space on Proton Drive?</a></li><li><a href=https://proton.me/"/support/set-up-proton-drive/">How to set up Proton Drive secure cloud storage</a></li><li><a href=https://proton.me/"/support/external-accounts/">Using Proton services with external email addresses</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"<p>Using Proton Drive</p>"],"image":[0],"icon":[0,{"name":[0,"UserIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>Using Proton Drive</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/drive-shareable-link/">How to create a shareable link in Proton Drive</a></li><li><a href=https://proton.me/"/support/drive-web-guide/">How to use Proton Drive for web</a></li><li><a href=https://proton.me/"/support/create-folders-proton-drive/">How to create folders in Proton Drive</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-sync-folder/">How to sync folders with the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/send-large-files-proton-drive/">How to send large files and folders with Proton Drive</a></li><li><a href=https://proton.me/"/support/version-history/">How to manage file version history</a></li><li><a href=https://proton.me/"/support/password-protect-files-proton-drive/">How to password-protect your shared files in Proton Drive</a></li><li><a href=https://proton.me/"/support/drive-previewable-file-types/">Previewable file types</a></li><li><a href=https://proton.me/"/support/proton-drive-logs/">How to access Proton Drive logs on macOS and Windows</a></li><li><a href=https://proton.me/"/support/drive-how-to-share-files-via-email/">How to share files via email</a></li><li><a href=https://proton.me/"/support/drive-manage-access-shared-files/">Managing access to shared files and folders</a></li><li><a href=https://proton.me/"/support/drive-sharing-files-via-non-proton-email/">Sharing files in Proton Drive via email to non-Proton users</a></li><li><a href=https://proton.me/"/support/drive-sharing-email-mobile-desktop/">File sharing via email addresses on mobile and desktop</a></li><li><a href=https://proton.me/"/support/play-doom-online/">How to play Doom online in Proton Drive</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"<p>Mobile applications</p>"],"image":[0],"icon":[0,{"name":[0,"DevicePhoneMobileIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>Mobile applications</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/proton-drive-mobile-share-files-folders/">How to share files and folders using the Proton Drive mobile apps</a></li><li><a href=https://proton.me/"/support/proton-drive-mobile-manage-files-folders/">How to manage Proton Drive files and folders on mobile apps</a></li><li><a href=https://proton.me/"/support/proton-drive-mobile-upload-download/">How to upload and download files using Proton Drive mobile apps</a></li><li><a href=https://proton.me/"/support/proton-drive-ios-biometric/">Increase the security of your Proton Drive iOS app</a></li><li><a href=https://proton.me/"/support/enable-photo-backup/">How to enable photo backup</a></li><li><a href=https://proton.me/"/support/photo-backup-errors/">Common photo backup errors and how to solve them</a></li><li><a href=https://proton.me/"/support/photo-backup-navigation/">How to navigate Proton Drive’s photo gallery</a><a href=https://proton.me/"/support/proton-drive-windows-app/">"]}]]]}],[0,{"summary":[0,{"title":[0,"
Desktop applications</p>"],"image":[0],"icon":[0,{"name":[0,"ComputerDesktopIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>macOS app</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/drive-macos-guide/">How to use Proton Drive on macOS</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-setup/">Setting up Proton Drive for macOS</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-sync-status/">Proton Drive sync statuses on Mac</a></li><li><a href=https://proton.me/"/support/proton-drive-macos-on-demand-sync/">On-demand sync on Proton Drive for macOS</a></li></ul>"]}],[0,{"title":[0,"<p>Windows app</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/proton-drive-windows-app/">How to use the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-access/">How to access Proton Drive on a Windows device</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-sign-in/">How to sign in to the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/shared-with-me-windows/">How to use Shared with me in Proton Drive for Windows</a></li><li><a href=https://proton.me/"/support/how-to-open-the-windows-app-at-startup/">Why it’s important to open the Windows app at startup</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-on-demand-sync/">How on-demand sync works with the Proton Drive Windows app</a></li><li><a href=https://proton.me/"/support/proton-drive-windows-sync-folder/">How to sync folders with the Proton Drive Windows app</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"<p>Using Docs in Drive</p>"],"image":[0],"icon":[0,{"name":[0,"DocumentIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>Using Docs in Drive</p>"],"text":[0,"<ul><li><a href=https://proton.me/"/support/drive-create-edit-docs/">Creating and editing a document in Proton Drive </a></li><li><a href=https://proton.me/"/support/drive-import-export-docs/">Importing and exporting documents in Docs </a></li><li><a href=https://proton.me/"/support/drive-share-docs/">How to share documents and invite collaborators in Docs in Proton Drive</a></li><li><a href=https://proton.me/"/support/drive-collaborate-in-docs/">How to collaborate in Docs in Proton Drive</a> </li><li><a href=https://proton.me/"/support/drive-docs-comments/">Adding comments and feedback in Docs </a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"<p>Using Albums</p>"],"image":[0],"icon":[0,{"name":[0,"PhotoIcon"]}]}],"details":[1,[[0,{"title":[0,"<p>Using Albums<a href=https://proton.me/"/support/drive-photo-filters/">
2. Click on the App switcher at the top left and select Proton Drive</p><p>To download our apps, click <a href=https://proton.me/"/drive/download/">here. </p>"]}],[0,{"question":[0,"What specifically is encrypted on Proton Drive?"],"answer":[0,"<p>Proton Drive uses end-to-end encryption: File contents, filenames, and folder names are all encrypted with your private key before leaving your device. As we don't have access to your private key, we cannot access the files you upload to Proton Drive. Only you can access your data. This is known as zero-access encryption.</p><p>Please note that while the contents and names of your files are end-to-end encrypted, certain fields, such as file size, are not encrypted. We do this to enable certain server functions, such as sorting.</p><p><a href=https://proton.me/"/blog/protondrive-security/">Learn more about the Proton Drive security model</a></p>"]}],[0,{"question":[0,"What is the largest file size I can upload to Proton Drive?"],"answer":[0,"<p>The size of the file you can upload is only limited by your available free storage space. In other words, if you have 10 GB of unused storage, you can store a file of up to 10 GB.</p>"]}],[0,{"question":[0,"Why can't I see more free storage space after I've deleted a number of files?"],"answer":[0,"<p>When you delete files in Proton Drive, it can take up to three hours to completely clear the storage space. If your storage doesn't clear automatically after three hours, please <a href=https://proton.me/"/support/contact/">contact our Customer Support team</a>. We'll be happy to help.</p>"]}]]]}" ssr client="load" opts="{"name":"FaqSection","value":true}" await-children>
Frequently asked questions
You can access Proton Drive through the web app or via our dedicated apps for Windows, macOS, Android, and iOS/iPadOS. To access Proton Drive in your browser:
Proton Drive uses end-to-end encryption: File contents, filenames, and folder names are all encrypted with your private key before leaving your device. As we don't have access to your private key, we cannot access the files you upload to Proton Drive. Only you can access your data. This is known as zero-access encryption.
Please note that while the contents and names of your files are end-to-end encrypted, certain fields, such as file size, are not encrypted. We do this to enable certain server functions, such as sorting.
The size of the file you can upload is only limited by your available free storage space. In other words, if you have 10 GB of unused storage, you can store a file of up to 10 GB.
When you delete files in Proton Drive, it can take up to three hours to completely clear the storage space. If your storage doesn't clear automatically after three hours, please contact our Customer Support team. We'll be happy to help.
