Support for your Proton Account

Find answers to your questions about your Proton Account. How can we help you?

How to create a free email account</a></li><li><a href=https://proton.me/"/support/human-verification/">Proton Mail human verification</a></li><li><a href=https://proton.me/"/support/common-sign-up-problems-and-solutions/">Common signup problems and solutions</a></li><li><a href=https://proton.me/"/support/new-account-owner-security-checklist/">Proton Mail security checklist for new account owners</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"Manage account"],"image":[0],"icon":[0,{"name":[0,"AdjustmentsVerticalIcon"]}]}],"details":[1,[[0,{"title":[0,"Data recovery"],"text":[0,"<ul><li><a href=https://proton.me/"/support/recover-encrypted-messages-files/">How to recover your emails and other encrypted files after a password reset</a></li></ul>"]}],[0,{"title":[0,"Storage space"],"text":[0,"<ul><li><a href=https://proton.me/"/support/increase-storage-space/">How can I increase my storage space?</a></li><li><a href=https://proton.me/"/support/storage-bonus/">Proton Storage Bonuses</a></li><li><a href=https://proton.me/"/support/reassign-storage-connections/">How to reassign storage space for deleted users</a></li></ul>"]}],[0,{"title":[0,"Username"],"text":[0,"<ul><li><a href=https://proton.me/"/support/what-is-difference-between-proton-domains/">What is the difference between Proton's email domains?</a></li><li><a href=https://proton.me/"/support/change-username/">Changing my username</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"Passwords and authentication"],"image":[0],"icon":[0,{"name":[0,"ArrowLeftOnRectangleIcon"]}]}],"details":[1,[[0,{"title":[0,"Password managers"],"text":[0,"<ul><li><a href=https://proton.me/"/support/password-managers/">Password Managers</a></li><li><a href=https://proton.me/"/support/last-pass/">Using LastPass with Proton Mail</a></li><li><a href=https://proton.me/"/support/keepass-with-protonmail/">Using KeePass with Proton Mail</a></li><li><a href=https://proton.me/"/support/1password-with-protonmail/">Using 1Password with Proton Mail</a></li><li><a href=https://proton.me/"/support/dashlane-with-protonmail/">Using Dashlane with Proton Mail</a></li><li><a href=https://proton.me/"/support/bitwarden-with-protonmail/">Using Bitwarden with Proton Mail</a></li></ul>"]}],[0,{"title":[0,"Passwords and 2FA"],"text":[0,"<ul><li><a href=https://proton.me/"/support/set-account-recovery-methods/">Set account recovery methods in case you forget your Proton password</a></li><li><a href=https://proton.me/"/support/how-to-change-your-password/">How to change your Proton password</a></li><li><a href=https://proton.me/"/support/reset-password/">How to reset your Proton password (account recovery)</a></li><li><a href=https://proton.me/"/support/recover-encrypted-messages-files/">How to recover your emails and other encrypted files after a password reset (data recovery)</a></li><li><a href=https://proton.me/"/support/password-reset-you-didnt-request/">Unrequested password reset messages</a></li><li><a href=https://proton.me/"/support//two-factor-authentication-2fa/">Two-factor authentication (2FA)</a></li></ul>"]}],[0,{"title":[0,"User sessions"],"text":[0,"<ul><li><a href=https://proton.me/"/support/authentication-logs/">Authentication logs</a></li><li><a href=https://proton.me/"/support/log-out-all-other-sessions/">Logging out of sessions</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"Migrate to Proton"],"image":[0],"icon":[0,{"name":[0,"ArrowsPointingOutIcon"]}]}],"details":[1,[[0,{"title":[0,"Easy Switch"],"text":[0,"<ul><li><a href=https://proton.me/"/support/easy-switch/">How to migrate to Proton using Easy Switch</a></li><li><a href=https://proton.me/"/support/import-reports/">Import reports</a></li><li><a href=https://proton.me/"/support/manage-imports-easy-switch/">Manage your current and past imports</a></li><li><a href=https://proton.me/"/support/troubleshooting-easy-switch/">Troubleshooting Easy Switch</a></li></ul>"]}],[0,{"title":[0,"Migration guides"],"text":[0,"<ul><li><a href=https://proton.me/"/support/export-import-emails/">How to import and export emails</a></li><li><a href=https://proton.me/"/support/exporting-contacts-from-other-mail-providers/">Exporting contacts from other mail providers</a></li><li><a href=https://proton.me/"/support/switch-from-gmail-to-proton/">How to transfer your emails and contacts from Gmail to Proton Mail</a></li><li><a href=https://proton.me/"/support/switch-from-yahoo-to-proton/">How to migrate from Yahoo</a></li><li><a href=https://proton.me/"/support/switch-from-outlook-to-proton/">How to migrate from Outlook</a></li><li><a href=https://proton.me/"/support/allowing-imap-access-and-entering-imap-details/">How to allow IMAP access and adjust settings before import</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"Security and privacy"],"image":[0],"icon":[0,{"name":[0,"LockClosedIcon"]}]}],"details":[1,[[0,{"title":[0,"Browsers and cookies"],"text":[0,"<ul><li><a href=https://proton.me/"/support/javascript-session-storage-cookies/">Why do you need JavaScript, sessionStorage, and Cookies?</a></li><li><a href=https://proton.me/"/support/how-to-clean-cache-and-cookies/">How to clean cache and cookies</a></li><li><a href=https://proton.me/"/support/how-to-access-protonmail-in-private-incognito-mode/">How to access Proton Mail in private (Incognito) mode</a></li><li><a href=https://proton.me/"/support/connection-not-secure-warning/">Why am I seeing a "Connection is not secure" warning?</a></li><li><a href=https://proton.me/"/support/device-time-warning/">Why is Proton warning me that my device’s clock is wrong?</a></li><li><a href=https://proton.me/"/support/tor-setup/">Encrypted email over Tor setup</a></li></ul>"]}],[0,{"title":[0,"Encryption and keys"],"text":[0,"<ul><li><a href=https://proton.me/"/support/how-is-the-private-key-stored/">How is the private key stored?</a></li><li><a href=https://proton.me/"/support/download-public-private-key/">How do I download my public and private keys?</a></li><li><a href=https://proton.me/"/support/elliptic-curve-cryptography/">How to create new encryption keys</a></li><li><a href=https://proton.me/"/support/upload-backup-private-keys/">How do I upload my backup private keys?</a></li><li><a href=https://proton.me/"/support/openpgp-keys-security/">Security requirements and recommendations for OpenPGP keys</a></li></ul>"]}],[0,{"title":[0,"Mobile security"],"text":[0,"<ul><li><a href=https://proton.me/"/support/touchid-and-pin-code/">How to activate FaceID, TouchID, and PIN code lock on the Proton Mail iOS app</a></li><li><a href=https://proton.me/"/support/pin-lock-and-auto-lock-on-android/">How to use the auto-lock feature on Android</a></li><li><a href=https://proton.me/"/support/android-keystore-issues/">Android Keystore issues</a></li></ul>"]}]]]}],[0,{"summary":[0,{"title":[0,"Plans and payments"],"image":[0],"icon":[0,{"name":[0,"BanknotesIcon"]}]}],"details":[1,[[0,{"title":[0,"Coupons, credits and proration"],"text":[0,"<ul><li><a href=https://proton.me/"/support/account-credit/">What is account credit and how do I use it?</a></li><li><a href=https://proton.me/"/support/credit-proration-coupons/">How to add and use account credit</a></li><li><a href=https://proton.me/"/support/coupons/">Proton Mail coupons</a></li></ul>"]}],[0,{"title":[0,"Payments and invoices"],"text":[0,"<ul><li><a href=https://proton.me/"/support/payment-options/">Payment options</a></li><li><a href=https://proton.me/"/support/changing-currency-for-paid-plans/">Changing the currency for your paid Proton plan</a></li><li><a href=https://proton.me/"/support/delinquency/">Delinquency

Paying for your Proton plan with Bitcoin</a></li><li><a href=https://proton.me/"/support/invoice-status/">What the different invoice statuses mean</a></li><li><a href=https://proton.me/"/support/pay-russia/">How to pay for Proton services in Russia</a></li></ul>"]}],[0,{"title":[0,"Premium plans"],"text":[0,"<ul><li><a href=https://proton.me/"/support/proton-plans/">Proton plans explained (Proton Free, Proton Mail Plus, Proton Unlimited)</a></li><li><a href=https://proton.me/"/support/upgrade-downgrade/">How to upgrade or downgrade your Proton plan</a></li><li><a href=https://proton.me/"/support/what-happens-with-stored-data-when-i-downgrade-my-subscription/">What happens with my stored data when I downgrade my subscription?</a></li></ul>"]}]]]}]]]}" ssr client="load" opts="{"name":"AccountSection","value":true}" await-children>

Proton Account categories

We can answer any questions you have about your Proton Account and help you manage your settings and preferences.

account.proton.me

2. Click Settings → Go to settings → Account and password and then click Change password.3. Enter your new password in the New password and Confirm new password fields and click Save.If you've forgotten or lost your password, then you'll need to reset it. Proton doesn’t have access to your password, so we can’t reset it for you if you forget or lose it. But you can reset your password yourself if you’ve set an account recovery method.<a href=https://proton.me/"/support/reset-password/">Learn more about how to reset your Proton password (account recovery)</a>"]}],[0,{"question":[0,"Can I merge two or more Proton accounts?"],"answer":[0,"Yes, you can <a href=https://proton.me/"/support/combine-accounts/">combine multiple Proton Accounts</a> to access all your contacts and emails for multiple addresses from our web and mobile apps. To do this, please <a href=https://proton.me/"/support/contact/">contact support</a>, who will be pleased to assist you."]}],[0,{"question":[0,"What is 2FA, and how can you set it up?"],"answer":[0,"One-factor authentication is something you know (your login details). <a href=https://proton.me/"/support/two-factor-authentication-2fa/">Two-factor authentication (2FA)</a> relies on an additional thing you have. In Proton’s case, it's a phone (or tablet) running an authenticator app. Unless an attacker both knows your login details and also has physical access to your phone, they can’t access your account.To secure your Proton Account with 2FA, log in at <a rel=\"noopener noreferrer\" href=https://proton.me/"https://account.proton.me/login/">account.proton.me and click Settings → Go to settings → Account and password → Passwords and toggle the Two-factor authentication switch on.Scan the QR code we generate for you with your authenticator app and use it to generate one-time password (OTP) codes whenever you log into your Proton account from a new device."]}],[0,{"question":[0,"How do I import my data (emails, calendars, and contacts) from another service to Proton?"],"answer":[0,"Proton’s <a href=https://proton.me/"/support/easy-switch-contacts/">Easy Switch</a> tool makes it very easy to import emails, calendars, and contacts, from other services, such as Google, Yahoo!, and Outlook. Simply click Settings → Go to settings → Import via Easy Switch, select which service you want to import from, and follow the step-by-step instructions."]}],[0,{"question":[0,"How do I recover my encrypted messages and files?"],"answer":[0,"If you reset your Proton password by email or phone, you won’t be able to read your existing emails and other encrypted files due to the encryption that we use. However, you can recover your files by using one of the data recovery methods. Learn more about how to:<a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-if-you-remember-your-password\">Recover your data if you remember your password</a><a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-phrase\">Recover your data using your recovery phrase</a><a href=https://proton.me/"/support/recover-encrypted-messages-files/#recovering-your-data-using-your-recovery-file\">Recover your data using your recovery file</a><a rel=\"noopener noreferrer\" target=\"_blank\" href=https://proton.me/"https://protonmail.com/support/knowledge-base/recover-encrypted-messages-files/#reactivate-keys-alternative-route-to-restoring-your-data\">Reactivate keys: an alternative way to restore your data(new window)</a>"]}]]]}" ssr client="load" opts="{"name":"FaqSection","value":true}" await-children>

Frequently asked questions

Support for all Proton services

Support for your Proton Account

Proton Account categories

Frequently asked questions

How do I change or reset my password?

Can I merge two or more Proton accounts?

What is 2FA, and how can you set it up?

How do I import my data (emails, calendars, and contacts) from another service to Proton?

How do I recover my encrypted messages and files?

Support for all Proton services